Customer Support | OKIDOKI Asian Market

Problem with delivery or tracking

What’s your problem? *

Change the delivery address

If your order has not yet been shipped, we will do everything possible to update the address before it leaves our warehouse.

If the order has already been shipped, we will contact our carrier to request the address change. Please note that this may cause an additional delay in delivery.

Thank you for your understanding.

Do you know your order number? *

Yes No

Complete new delivery address

Enter all the details for the new address to avoid delivery issues.

Full name *

Street and number *

Floor / door / apartment

Postal code *

City *

Province *

Country *

Damaged product

You can add any information you have available. The first three photos are necessary for us to properly review the issue.

Order number

i You can find it in the confirmation email or by logging in to your OKIDOKI account and going to My orders.

Which product arrived damaged?

How many units are damaged?

Describe the damage

Photo of the outside of the shipping box *

Upload a photo clearly showing the box’s exterior condition.

Photo of the inside of the box *

Upload a photo of the inside of the box showing how the products were arranged.

Photo of the damaged product *

Upload a clear photo showing the product damage.

Additional photo of the damaged product (optional)

You can add another photo if it helps show the damage more clearly.

My product arrived expired.

Before sending us your inquiry

If it is a product from China, please note that for many products, the date printed directly on the packaging is the manufacturing date, not the expiration date.

To check the best-before or expiration date, see the Spanish product label on the back of the packaging.

If it is soju, the date printed on the packaging usually corresponds to the manufacturing date. Due to its alcohol content, soju normally does not have an expiration date.

If, after checking this information, you believe the product has expired, send us the details below and we’ll review it.

Order number *

i You can find your order number in the confirmation email or by logging in to your OKIDOKI account with the email address used to place the order and going to My orders.

Product name *

Date shown on the product

Additional information

Photo of the product and the date (optional)

If possible, upload a photo clearly showing the product, the printed date, and/or the Spanish label on the back.

An item is missing from my order

Order number *

i You can find your order number in the confirmation email or by logging in to your OKIDOKI account with the email address used to place the order and going to My orders.

Which product is missing? *

How many units are missing?

Additional information

I received the wrong product

Order number *

i You can find your order number in the confirmation email or by logging in to your OKIDOKI account with the email address used to place the order and going to My orders.

Which product were you supposed to receive? *

What product did you receive? *

Additional information

Photo of the product received (optional)

You can upload a photo of the product you received to help us identify it more quickly.

I can’t find my order

Before sending us your inquiry

Orders are associated with the email address used to place the order.

Log in to OKIDOKI using the same email address and go to My orders. There, you can view your orders and all the information related to them.

Is it possible that you placed the order using a different email address? *

Yes No

I checked my OKIDOKI account using the email address associated with the purchase, but I still can’t find the order.

Name used to place the order *

Approximate order date

Additional information

Request an invoice

Order number *

i You can find it in the confirmation email or by logging in to your OKIDOKI account and going to My orders.

Name / Company name *

NIF / NIE / CIF *

Contact phone number *

Tax address *

Postal code *

City *

Province *

Product inquiry

Product name *

What is your question? *

Photo (optional)

You can upload a photo if it helps us identify the product or better understand your inquiry.

Request a product

Is there a product you’d like to find at OKIDOKI? Send us the details, and we’ll share your request with our purchasing team.

Product name *

Brand

Product link

Tell us a little more about the product

Product photo (optional)

If you have a photo of the product you’re looking for, you can upload it here.

Another question

Tell us how we can help you *

Customer Service

How can we help you?

Problem with delivery or tracking

Change the delivery address

Complete new delivery address

Damaged product

My product arrived expired.

An item is missing from my order

I received the wrong product

I can’t find my order

Request an invoice

Product inquiry

Request a product

Another question