🚚💨 Shipping and Pickup Information 📦

• 2.99€
• FREE on orders over €20

• 2.99€
• FREE on orders over €49

FREE on orders over €99

0–1 kg: €6.95

1–2 kg: €7.30

2–3 kg: €7.60

3–4 kg : €7.90

4–5 kg: €8.10

5–10 kg : €11.80

10–15 kg : €14.30

15–20 kg: €18.10

20–30 kg: €25.00

0-15 kg: 65€

FREE on orders over €149

0–1 kg: €12.99

1–2 kg: €14.99

2–3 kg: €16.99

3–4 kg: €18.99

4–20 kg: €19.99 ( Buy more and save on shipping! )

0–1 kg: €5.95

1–2 kg: €6.40

2–3 kg: €6.70

3–4 kg: €7.20

4–5 kg: €7.60

5–10 kg: €11.99

10–15 kg: €14.99

15–20 kg: €18.40

20–30 kg: €25.90

FREE on orders over €99

0–1 kg: €5.70

1–2 kg: €5.95

2–3 kg: €6.30

3–4 kg: €6.60

4–5 kg: €6.80

5–10 kg: €8.50

10–15 kg: €10.30

0–5 kg : €13.30

10–15 kg: €23.90

15–20 kg: €27.80

20–30 kg: €35.80

30–40 kg: €64.60

📦 Please note that shipping to the Canary Islands is considered an export from the peninsula, so Correos applies a fixed fee of €20.85 for customs clearance. This amount is not charged by OKIDOKI, but directly by Correos for the mandatory customs clearance process.

⏳ Delivery times may vary due to customs processes.

• Buy Online: Place your order from the comfort of your home.
• Pick up in 30 minutes: We'll call you when your order is ready, or choose your pickup time in your order notes.
• No Additional Cost: Enjoy this free and fast option.

• Same-day delivery within our delivery area in Málaga (approximately 5 km from the store).
• Free delivery for orders over €19. Outside the delivery area, delivery costs €2.99 or is free for orders over €49.
• Delivery hours:
  From 13:00 to 20:30, Monday to Sunday.
• Orders placed after 17:00 will be delivered on the next available delivery day.
• Any changes due to public holidays, vacations, or other special circumstances will be announced in advance.

• Most common shipping method.
• Delivery in 3 to 7 business days (excluding holidays and weekends).
• The Canary Islands, Ceuta, and Melilla may experience delays due to customs processes.
• Tracking available.
• Free shipping to the Spanish peninsula for orders over €49 / Portugal €99 / Netherlands €149 .
• There is no free shipping to the Balearic Islands , Ceuta , Melilla , or Canary Islands.
• Deliveries to the Canary Islands may take longer due to customs.

• Available only for the Spanish Peninsula .
• Fast delivery within 48 to 72 hours (excluding holidays and weekends).
• Tracking number available.

• Available only through shipping method 2. OKIDOKI Málaga (Local Shipping).
• Ideal for fresh produce.

• Available only through shipping method 2. OKIDOKI Málaga .
• Keep your frozen products in optimal conditions.

✅ Yes , we offer free shipping to the Spanish peninsula:

• OKIDOKI Málaga: Free shipping for orders over €19 within our local delivery area.
• Standard Shipping in 🇪🇸 Peninsula: Free shipping for orders over €49 .
• OKIDOKI → Portugal 🇵🇹 : Free shipping for orders over €99 .
• OKIDOKI → Netherlands 🇳🇱 : Free shipping for orders over €149 .

✅ Yes , all of our shipments via OKIDOKI Standard and OKIDOKI Express include a tracking number . You can check the status of your order at any time to know exactly when it will arrive.

🚛 Deliveries in Malaga:
OKIDOKI has its own delivery team for same-day shipping within a 5km radius of our physical store in Malaga .

📦 Deliveries outside of Malaga:
For addresses outside our local delivery area, we work with trusted carriers such as Correos, Correos Express, and UPS.

✅ Yes , we offer shipping for frozen and fresh (refrigerated) products, but only through the OKIDOKI Málaga shipping method. This option is only available within our local delivery area in Málaga.

📦 At OKIDOKI , all orders are processed and shipped within 12 hours of placing your order. Our goal is to prepare your order as quickly as possible so you can enjoy your products without waiting.

At OKIDOKI, we want you to always enjoy an excellent experience. If any product arrives damaged, an item is missing, or you experience any issue with your order, don’t worry 🥰

💌 For the fastest assistance, contact us through our support page.

First, please check whether the delay is still within the usual delivery timeframe. Remember that weekends and public holidays do not count as business days. 🚚💨

💌 If the order has already exceeded the estimated timeframe, contact us through our support page.

Please have this information ready:
💌 Order number (you can find it in My Account → Orders or in the confirmation email).

🕵🏻‍♂️ Our team will investigate the case and contact Correos within a maximum of 24 business hours (excluding weekends and public holidays).

Yes, but we need you to let us know as soon as possible. To process the change more quickly, please contact us through our support page.

💌 When you contact us, please provide:

1. Your order number (available under My Account → Orders or in your confirmation email).

2. The exact details you would like to change (new phone number, email address, or full address).

There are two possible situations:

1. If the order has not yet been shipped: the change is free of charge.

2. 🚚💨 If the order has already been shipped:

• Changing the address will cost €1.99.
• This fee applies because Correos must redirect the package from the incorrect address to the new one, which incurs an additional cost.
• At OKIDOKI, we cover part of this cost, but the customer must pay the remaining €1.99.

We do not currently offer cash on delivery . However, we accept a variety of secure and recognized payment methods, including:

• Credit and debit cards : Visa, Mastercard, American Express.
• Accelerated payments : Apple Pay, Google Pay.